Tue
May
26
Retailers keep secret EU law that gives consumers a TWO-year guarantee on goods
Shoppers with faulty goods are being routinely denied repairs or replacements because they are not told about their rights under a guarantee scheme.
EU law creates a minimum period of two years in which a faulty product can be returned, and in England and Wales the figure is six years.
But many High Street stores are denying customers these rights, either because the staff don’t know the law or because they think they can get away with it.
Glad I found this. I’d heard about it but wasn’t sure it was true. Finally, the EU does something useful!